Online Store

To illustrate how an online helpdesk system can help, below is a scenario how ebixPRO’s Online Helpdesk can help:

Live Chat Widget-straight-forward interaction

Online ticket distribution-accurate replies

Shift Scheduling

FAQ knowledge base-get answers directly

Live Chat Widget-straight-forward interaction

Let’s say Peter enters an ecommerce website through search engine, that he is impatient for distorted info. Instead of browsing around, he finds typing to ask in the live chat box more straight-forward to satisfy his need.

線上客服掛件-直接互動
線上客服應用例子-網店銷售
線上客服應用例子-網店銷售
線上客服應用例子-網店銷售

Online ticket distribution-accurate replies

Peter is a power user in cell phones that a normal representative cannot answer his question. ebixPRO’s Online Helpdesk allows the customer service manager to distribute the ticket to a related expert, instantly giving Peter the trust and determination to make the purchase.

線上客服應用例子-網店銷售
線上客服應用例子-網店銷售
線上客服應用例子-網店銷售

Shift Scheduling

Although it was already 8pm on Saturday. The eShop is able to serve this client well to get the order because they know that is the peak hour for their business, so they arranged related staffs to work in a flexible schedule with installed ebixPRO backend in a mobile app.

線上客線系統- 排更表

FAQ knowledge base-get answers directly

The day after the purchase, Peter wonders how long the delivery takes. He returns to the site, clicks on the widget on the bottom right of the screen where he can click on the FAQ section serving as a knowledge base for all kinds of inquiries, without asking any more questions to a CS representative.

線上客服掛件-直接互動
線上客服應用例子-網店銷售
線上客服應用例子-網店銷售

Summary

ebixPRO’s Online Helpdesk system simplifies all the essential key success factors for providing online customer services into one simple application, which can be set up as easily as copy and paste the html codes inside the body section of related webpages. The basic plan already includes live chat and ticketing functions, helping to break through the customer experience SMEs have to offer.

More Scenarios

2021-04-09

2021-04-23

2021-04-30

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