Scenario

eShops selling frozen food need to manage the logistics well. ebixPRO Online Helpdesk system helps consolidate all communication channels, empowering team communication throughout a sales cycle, so as to accurately handle different requests from customers.

Receive customer’s special request on delivery

Redirect tickets to logistic head to confirm in real time

Real-time and accurate communication fulfils the special request

1→

Special request

2→

Redirect tickets

3

Effective communication

Bix buys angus beefs in an e-shop without a Online Helpdesk

Order food
Confirm order
Order postpone
Cancelled order

This time Sweetie buys the angus beefs in another e-shop with a Online Helpdesk

Order within Online helpdesk
Cs respond
Confirm odert using Online Helpdesk
Order delivery

More Scenarios

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