Scenario - Frozen Food
eShops selling frozen food need to manage the logistics well. ebixPRO Online Helpdesk system helps consolidate all communication channels, empowering team communication throughout a sales cycle, so as to accurately handle different requests from customers.
● Receive customer’s special request on delivery
● Redirect tickets to logistic head to confirm in real time
● Real-time and accurate communication fulfils the special request
1→
Special request
2→
Redirect tickets
3
Effective communication
Bix buys angus beefs in an e-shop without a Online Helpdesk
This time Sweetie buys the angus beefs in another e-shop with a Online Helpdesk
