Electronic Industry Scenario-
ebixPRO Online Helpdesk empowers 24/7 live chat by team collaboration, maximising conversions in eShop.
How can ebixPRO’s Online Helpdesk effectively improve the conversion rate on advertisements?
● Real-time alerts in teams to provide 24/7 CS by real people
● Ticket redirecting within the team to provide quality replies leading to sales
● Labelling tickets in terms of message sources, follow-up statuses, and custom labels for remarketing.
1→
Special request
2→
Redirect tickets
3
Effective communication
