Data Analytics
Helpdesk x eShop x Customer
ebixPRO’s data analytic system embeds a complete full picture into your eShop. It helps track conversion data from every angle presented in graphs. You can even interact directly with the graphs to get insights right the way. Don’t miss out the analytics on your individual customers before launching new promotions.
Data Analytic System- Features
Helpdesk Analytics
• Helpdesk Dashboard- It analyzes the service levels and records on your customer service representatives.
• Helpdesk Behavior Analysis- provides the stats on the usage of your helpdesk
eShop Analytics
• eShop Dashboard- Provides KPIs and Graphs focusing on sales conversions.
• eShop Analysis- set conditions to sort and filter outliners for further actions.
Customer Analytics
• Customer List- an overview of the list of your customers in order, for you to quickly find out outliners.
• Individual Customer Profile- Provide an in-depth customer trace. You can directly add a customized label or assign customer groups there.
Data Analytic System Functions
For eShops
- Dashboard
- Conversion Analysis
- Marketing Automation
For Customers
- Customer Management
- Customer Analytics
- Customer Groups
- Customer labelling