The Online Helpdesk System to Maximise Conversion Rates
Online Helpdesk is a helpdesk system that helps generate leads and improve conversion rates, through promising features like embedded data analytics, deep integration with eShop promotions, knowledge base, 24/7 omni-channel live chat solutions, and more.
Product Features
24/7 Online Helpdesk Collaboration
Every inquiry ticket triggers an alert through emails and apps. The CS team can then collaborate with freelancers to handle the inquiries by routing the tickets around in a 24/7 base.
Multi-channel Interaction
Potential leads can come from live chat/email/SMS, or social media channels like Facebook Messenger, Line, or Wechat. All channels can be handled altogether in our helpdesk backend directly.
FAQ to Knowledge Base
Browsing around FAQs may lead to nowhere, but your website visitors can follow your organised knowledge base to get the precise answers themselves. This greatly enhances customer experience while reducing the workload of your CS team. Moreover, you can directly showcase brand videos, posters, and POPs at any point to generate leads too.
Brand Building
Your brand style on the gadget can be highly customised in the html environment. You can change the display icon into a animated GIF, or use branded word styles, photos, and videos to enhance your brand proposition.
Real-time Delivery Tracking
Combined to use with our eShop, customers can track delivery statuses directly in the helpdesk in real time.
Online Helpdesk- Functions Overview
Online Helpdesk
- Multi-Communication Channels​
- Auto Reply Message in Online/Offline​
- Full Ticketing System​ ⓘ
- Batch Processing on Data​ ⓘ
- Live Chat ⓘ
- Internet Security ⓘ
- Social Media Integration​ ⓘ
- FAQ ⓘ
- Work Shift Scheduling​ ⓘ
- Data Tracking​ ⓘ
- Dashboard
- Mobile App ⓘ
- Personalised Brand Identity ⓘ
User Recommendations
Lifetime Free Usage
All functions are included in our free plan already, which is powerful enough for starters to use forever. Plus, the free plan also includes free hosting for your personalised domain no additional charge on your chosen payment gateways, and no credit card infos ever needed.