Knowledge Base with Live chat to Provide Personalised Shopping Experience
● Recommends suitable items according to personal preferences and fittings just like a virtual sales, but absolutely non-intrusive
● Transfer to live chat with CS anytime, to get through the last-mile Q&A and pay. The whole process is recorded in categories.
● Companies send relevant promotions to upsell, cross sell, and remarket before the delivery. For the client the company provides suitable offers to fit her needs.
● As the whole purchase journey is recorded, the client can enjoy a more personalized and efficient purchase journey in future revisits.
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Step 1- Personalization
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Step 2- Select preferred items and options
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Step 3- Directly forward to live chat to confirm the order
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Step 4- Upsell and cross-sell before deliveries
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Step 5- Remarketing
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Step 6- Returning clients enjoy personalised shopping experience
