Knowledge Base with Live chat to Provide Personalised Shopping Experience

Recommends suitable items according to personal preferences and fittings just like a virtual sales, but absolutely non-intrusive

Transfer to live chat with CS anytime, to get through the last-mile Q&A and pay. The whole process is recorded in categories.

Companies send relevant promotions to upsell, cross sell, and remarket before the delivery. For the client the company provides suitable offers to fit her needs.

As the whole purchase journey is recorded, the client can enjoy a more personalized and efficient purchase journey in future revisits.

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Step 1- Personalization

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Step 2- Select preferred items and options

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Step 3- Directly forward to live chat to confirm the order

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Step 4- Upsell and cross-sell before deliveries

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Step 5- Remarketing

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Step 6- Returning clients enjoy personalised shopping experience

More Online Helpdesk Scenarios

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