FAQ
💰 Plans & Payment
ebixPRO operates on a subscription-based model and offers three plans: Basic, Advanced, and Pro. Users can choose the most suitable plan based on their business needs and growth stage, with the flexibility to upgrade at any time.
Yes, both monthly and annual billing options are available. Annual billing includes a discounted rate, ideal for long-term business operations.
All plans include the core platform features. If usage exceeds the included quota of emails or SMS messages, additional fees will apply based on actual usage. The system will display estimated usage and charges in advance.
Currently, credit card payment via Stripe is supported. Offline payment methods can be arranged through direct consultation, but discounts may vary.
Yes, you can cancel your subscription at any time. If canceled before the next renewal date, no additional charges will be incurred.
Yes, you can continue using the platform until the end of the current billing cycle after cancellation.
ebixPRO does not charge any additional transaction fees. For offline payments (e.g., FPS, bank transfer), there is 0% fee. For third-party gateways (e.g., PayMe, credit cards), fees are charged based on the provider’s rate (typically 2.5%–3%).
📦 Platform Services & Features
ebixPRO is a cloud-based commerce platform offering core tools for online store creation, branded app development, and online booking system integration. As a SaaS solution, it helps businesses digitize and streamline sales and service workflows.
Yes, new users receive a 14-day free trial upon registration to explore all core features of the ebixPRO platform.
Custom development and system integration are available for Professional Plan users only and will be quoted separately based on the requirements. Requests can be submitted through your dedicated consultant for technical evaluation and proposal.
📱 Feature Support & Technical Environment
ebixPRO supports various third-party payment gateways, including Stripe, PayPal, and credit card processing providers, as well as popular local Hong Kong gateways such as PayMe and PayDollar.
Yes, merchants must apply for their own merchant account with the selected payment provider. ebixPRO provides integration support and setup assistance.
Yes, a branded mobile app can be created and integrated with your online store to enhance the customer experience. This feature is available exclusively to Professional Plan users.
Each account is limited to logging in on one device at a time. For teams requiring simultaneous access, the Advanced and Professional plans support multiple accounts with role-based permission management.
Yes, the platform supports video uploads. Merchants can use the video component to embed videos into product or content pages for marketing and engagement purposes.
🔧 Platform Operations & Back Office Management
After an order is placed, the system will automatically send a confirmation notification. Merchants can configure delivery channels such as email, SMS, or mobile app push notifications.
All plans include product management tools and guides for self-service listing. Listing services are not included in any plan and may be requested separately with a custom quote. Online customer support is available to assist with platform operations.
Yes, ebixPRO offers data migration services to help merchants transfer product and customer data from other platforms. This is a custom service and requires evaluation and quotation by our consultants.